Operations Planning Specialist

Company Name:
Health Care Svc Corp
This position is responsible for coordinating with the Contact Management Center (CMC) and Claim Goal Manager assisting in optimizing the use of resources by monitoring aged inventory levels, productivity, monitoring CA schedule vs. actual, call volumes/patterns and optimizing use of resources within FSU by utilizing Workforce Management software tool and Paperless Inventory.
High School diploma or GED
2 years of college and 1 year of experience in a claims or customer service position OR 3 years experience in a claims or customer service position.
Interpersonal and organizational skills.
Analytical and problem solving skills.
Clear and concise written and verbal communication skills.
PC proficiency to include Word, Excel, PowerPoint and Lotus Notes.
Knowledge of inventory management tools.
1 year experience working in a call center as a forecasting or scheduling analyst using Workforce Management System software, analyzing inquiry inventory data, and making recommendations on staffing and first contact resolution.
1 year experience supporting SQL, report writing, and analysis activities.
6 months experience analyzing workforce data and making scheduling recommendations on staffing.
Some travel may be required. _Job ID #:_ 437965
Location: MT - Helena
Functional Area: Claims & Customer Service
Department: MT - FSU
Position Type: Full-Time Regular
Education Required: Not Indicated
Experience Required: Not Indicated
Relocation Provided:
Posting Expiration Date: Mar 31, 2014

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