Customer Service Representative
2.
6 Helena, MT Helena, MT Full-time Full-time $18 - $20 an hour $18 - $20 an hour 11 hours ago 11 hours ago 11 hours ago Provides exceptional customer service with all interactions via the phone, e-mail or other ordering mediums focused on finding a personalized solution for each customer.
ESSENTIAL DUTIES AND RESPONSIBILITES include the following.
Other duties may be assigned.
Answers incoming customer calls and assists customers with questions regarding products and/or services offered by the Company.
Ability to setup new accounts in DDMS and online account setup.
Maintains customer records by updating account information.
Administration of online store Ability to understand and handle issues related to D-FORRCE our online ordering system.
Answer inbound customer Live Chats.
Possess the ability and continually looks for opportunities to recommend substitute products the Company stocks as compared to wholesale items.
Believes in suggesting and accepting (S-LINKED ITEMS) so we are delivering our inventory from our warehouse.
Cross-sell (up-sell) products to customers on the phone and when the Company is performing a sales promotion.
Suggests a direct-buy procurement solution to get the customer a better price while enhancing Gross Profit.
Enters orders for customers that are received either from incoming calls, e-mail or from faxed orders.
Assists in development of price quotes.
Resolves customer problems such as availability, delivery, returns and pricing problems on behalf of the customer.
Places orders in DDMS, process return requests and enters credits.
Maintains expertise on all aspects of office products and office furniture and technology products offered by 360 Office Solutions.
Assists walk-in customers with products, purchases and questions.
Participates in the development of marketing programs by relating customer wants and needs.
Develops and maintains a relationship with 360 Office Solution vendors and purchasing department.
Handle all inquiries in the areas of product information, ordering procedures, special order information and pricing, quote information, promotions, problems, returns, shipping special order research and inquiries and any other areas as needed by the Sales team and our customers.
Contacts customers and fellow employees regarding any delays or problems with their requests Process and tracks special orders with vendors.
Serves as liaison to coordinate deliveries and resolve problems Provide information as needed to inventory warehouse personnel to allow for quick processing of damaged and defective merchandise Exceptional communication skills (verbal and written) Troubleshooting skills Accurate and proficient data entry, typing and computer skills Demonstrates excellent problem solving abilities.
SUPERVISORY RESPONSIBILITIES This job has no supervisory responsibilities.
QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
The requirements listed below are representative of the knowledge, skill, and/ or ability required.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION and/or EXPERIENCE High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent Combination of education and experience.
LANGUAGE SKILLS Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
Ability to write reports, business correspondence, and procedure manuals.
Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
MATHEMATICAL SKILLS Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.
Ability to apply concepts of basic algebra and geometry.
REASONING ABILITY Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
CERTIFICATES, LICENSES, REGISTRATIONS None PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is frequently required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear.
The employee must occasionally lift and/or move up to 50 pounds.
Specific vision abilities required by this job include close vision, distance vision, color vision, and ability to adjust focus.
WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is occasionally exposed to outside weather conditions.
The noise level in the work environment is usually moderate.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
6 Helena, MT Helena, MT Full-time Full-time $18 - $20 an hour $18 - $20 an hour 11 hours ago 11 hours ago 11 hours ago Provides exceptional customer service with all interactions via the phone, e-mail or other ordering mediums focused on finding a personalized solution for each customer.
ESSENTIAL DUTIES AND RESPONSIBILITES include the following.
Other duties may be assigned.
Answers incoming customer calls and assists customers with questions regarding products and/or services offered by the Company.
Ability to setup new accounts in DDMS and online account setup.
Maintains customer records by updating account information.
Administration of online store Ability to understand and handle issues related to D-FORRCE our online ordering system.
Answer inbound customer Live Chats.
Possess the ability and continually looks for opportunities to recommend substitute products the Company stocks as compared to wholesale items.
Believes in suggesting and accepting (S-LINKED ITEMS) so we are delivering our inventory from our warehouse.
Cross-sell (up-sell) products to customers on the phone and when the Company is performing a sales promotion.
Suggests a direct-buy procurement solution to get the customer a better price while enhancing Gross Profit.
Enters orders for customers that are received either from incoming calls, e-mail or from faxed orders.
Assists in development of price quotes.
Resolves customer problems such as availability, delivery, returns and pricing problems on behalf of the customer.
Places orders in DDMS, process return requests and enters credits.
Maintains expertise on all aspects of office products and office furniture and technology products offered by 360 Office Solutions.
Assists walk-in customers with products, purchases and questions.
Participates in the development of marketing programs by relating customer wants and needs.
Develops and maintains a relationship with 360 Office Solution vendors and purchasing department.
Handle all inquiries in the areas of product information, ordering procedures, special order information and pricing, quote information, promotions, problems, returns, shipping special order research and inquiries and any other areas as needed by the Sales team and our customers.
Contacts customers and fellow employees regarding any delays or problems with their requests Process and tracks special orders with vendors.
Serves as liaison to coordinate deliveries and resolve problems Provide information as needed to inventory warehouse personnel to allow for quick processing of damaged and defective merchandise Exceptional communication skills (verbal and written) Troubleshooting skills Accurate and proficient data entry, typing and computer skills Demonstrates excellent problem solving abilities.
SUPERVISORY RESPONSIBILITIES This job has no supervisory responsibilities.
QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
The requirements listed below are representative of the knowledge, skill, and/ or ability required.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION and/or EXPERIENCE High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent Combination of education and experience.
LANGUAGE SKILLS Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
Ability to write reports, business correspondence, and procedure manuals.
Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
MATHEMATICAL SKILLS Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.
Ability to apply concepts of basic algebra and geometry.
REASONING ABILITY Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
CERTIFICATES, LICENSES, REGISTRATIONS None PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is frequently required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear.
The employee must occasionally lift and/or move up to 50 pounds.
Specific vision abilities required by this job include close vision, distance vision, color vision, and ability to adjust focus.
WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is occasionally exposed to outside weather conditions.
The noise level in the work environment is usually moderate.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
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