Customer Success Manager - Hybrid
3.
4 Helena, MT Helena, MT Full-time Full-time $62,000 - $70,500 a year $62,000 - $70,500 a year 12 days ago 12 days ago 12 days ago Customer Success Manager - Hybrid (66308) - (24140881) Why live in Helena, Montana? Helena is surrounded by rolling hills and lofty mountains and is tucked below the Continental Divide.
It is a relatively quiet place to call home where small-town living collides with outdoor adventure.
Helena has a rich history and was originally founded as a gold camp during the Montana gold rush.
Learn more about moving to and/or living in Helena, Montana here.
In this position you will be afforded the opportunity to telework, however there will be required weekly in-office day(s) in Helena.
Specific conditions will be outlined as part of the job offer and must adhere to state policy.
Why should you keep reading and consider working here? We know you have other work options, but we ask you to consider working with us at the State of Montana Department of Administration in the State Information Technology Services Division (SITSD).
Our mission to provide shared IT services to support the needs of the state and citizens of Montana.
We offer an innovative and collaborative work environment where employees are valued and supported.
In addition, our employees have the opportunity to be involved in some of the most exciting and innovative IT projects and initiatives in development within Montana state government.
(You can learn more about SITSD here.
) What is this career opportunity? Under the direction of the Chief Operating Officer, the customer success manager owns driving success for a portfolio of customers/State Agencies.
This role includes responsibilities for Customer Success activities, such as long-term relationship building and support, maintaining an understanding of SITSD products and, services, and support.
Driving adoption of enterprise products, advocacy for the customer, billing and budget support, etc.
A Customer Success Manager should provide the best consumer experience possible with the goal of improving efficiencies, adoption of IT products and services, and maximizing their budget.
What are we looking for? Education and
Experience:
A Bachelor's degree in Computer Science, Business or a related field; and 5 years' applicable experience; or Alternate combinations of education and experience will be considered on a case-by-case basis.
Competencies:
Knowledge of:
Business Analyst basics Information Technology business solutions and concepts Budgeting, IT procurement, sales, and accounting basics Ability to:
Ensure customers have a positive experience with SITSD products, services, and support Establish clear business focused IT goals and process milestones for the customer Proactively look out for customers' business, suggesting new and innovative ways to keep them succeeding with SITSD products, services and support.
Promote the value of SITSD products, services, and support through great customer experience Review and follow-up on customer complaints and concerns and seek to improve all aspects of the customer experience Promote an energetic fan base for products and locate ambassadors to share the product's benefit and value Optimize existing processes within SITSD and actively enhance all Customer Success initiatives Gather, organize, and document information on SITSD processes, procedures, and systems Facilitate business requirements meetings and work with business experts, key stakeholders and other project staff Ensure customer get fast time-to-value Keep a high-level view of the entire support process Advocate for customers Foster a customer-centric team environment Analyze customer data and improve customer experience.
Hold product demonstrations Does this sound like you? Please tell us how and why by submitting your resume and cover letter.
In your cover letter please provide an example of how you have provided customers excellent customer service- please be detailed and tell us about the outcome.
(Please Note:
You do not need to complete the work experience or the education & certifications portion of the application process in our recruiting system.
You only need to upload the requested documentation.
) What can you expect from us in return for your hard work? Look here to see the additional benefits! They include:
o Work/life Balance o Health Coverage o Retirement plans o Paid Vacation and Sick Leave and Holidays o And more Public Service Loan Forgiveness (PSLF) - Employment with the State of Montana may qualify you to receive student loan forgiveness under the PSLF.
Other important information to be aware of.
This position requires the successful completion of a criminal background check.
Only online applications are accepted.
By applying online, you are able to receive updates and monitor the status of your application.
Applicant Pool Statement:
If another department vacancy occurs in this job title within six months, the same applicant pool may be used for the selection.
Training Assignment:
Not Applicable Salary:
$ 62,000.
00 - 70,500.
00 Yearly Telework Eligibility:
Telework Eligible (Full-time telework is not available.
Telework schedule must be supervisor approved.
) Benefits Package Eligibility:
Health Insurance, Paid Leave & Holidays, Retirement Plan Number of Openings:
1 Employee Status:
Regular Schedule:
Full-Time Job Type:
Standard Shift:
Day Job Travel:
No Primary Location:
Helena Agency:
Department of Administration Union:
000 - None Posting Date:
Mar 22, 2024, 11:
41:
53 AM Closing Date (based on your computer's timezone):
Apr 15, 2024, 12:
59:
00 AM Required Application Materials:
Cover Letter, Resume Contact Name:
Shannon Voss Contact Email:
email protected Contact Phone:
406-444-5583.
Estimated Salary: $20 to $28 per hour based on qualifications.
4 Helena, MT Helena, MT Full-time Full-time $62,000 - $70,500 a year $62,000 - $70,500 a year 12 days ago 12 days ago 12 days ago Customer Success Manager - Hybrid (66308) - (24140881) Why live in Helena, Montana? Helena is surrounded by rolling hills and lofty mountains and is tucked below the Continental Divide.
It is a relatively quiet place to call home where small-town living collides with outdoor adventure.
Helena has a rich history and was originally founded as a gold camp during the Montana gold rush.
Learn more about moving to and/or living in Helena, Montana here.
In this position you will be afforded the opportunity to telework, however there will be required weekly in-office day(s) in Helena.
Specific conditions will be outlined as part of the job offer and must adhere to state policy.
Why should you keep reading and consider working here? We know you have other work options, but we ask you to consider working with us at the State of Montana Department of Administration in the State Information Technology Services Division (SITSD).
Our mission to provide shared IT services to support the needs of the state and citizens of Montana.
We offer an innovative and collaborative work environment where employees are valued and supported.
In addition, our employees have the opportunity to be involved in some of the most exciting and innovative IT projects and initiatives in development within Montana state government.
(You can learn more about SITSD here.
) What is this career opportunity? Under the direction of the Chief Operating Officer, the customer success manager owns driving success for a portfolio of customers/State Agencies.
This role includes responsibilities for Customer Success activities, such as long-term relationship building and support, maintaining an understanding of SITSD products and, services, and support.
Driving adoption of enterprise products, advocacy for the customer, billing and budget support, etc.
A Customer Success Manager should provide the best consumer experience possible with the goal of improving efficiencies, adoption of IT products and services, and maximizing their budget.
What are we looking for? Education and
Experience:
A Bachelor's degree in Computer Science, Business or a related field; and 5 years' applicable experience; or Alternate combinations of education and experience will be considered on a case-by-case basis.
Competencies:
Knowledge of:
Business Analyst basics Information Technology business solutions and concepts Budgeting, IT procurement, sales, and accounting basics Ability to:
Ensure customers have a positive experience with SITSD products, services, and support Establish clear business focused IT goals and process milestones for the customer Proactively look out for customers' business, suggesting new and innovative ways to keep them succeeding with SITSD products, services and support.
Promote the value of SITSD products, services, and support through great customer experience Review and follow-up on customer complaints and concerns and seek to improve all aspects of the customer experience Promote an energetic fan base for products and locate ambassadors to share the product's benefit and value Optimize existing processes within SITSD and actively enhance all Customer Success initiatives Gather, organize, and document information on SITSD processes, procedures, and systems Facilitate business requirements meetings and work with business experts, key stakeholders and other project staff Ensure customer get fast time-to-value Keep a high-level view of the entire support process Advocate for customers Foster a customer-centric team environment Analyze customer data and improve customer experience.
Hold product demonstrations Does this sound like you? Please tell us how and why by submitting your resume and cover letter.
In your cover letter please provide an example of how you have provided customers excellent customer service- please be detailed and tell us about the outcome.
(Please Note:
You do not need to complete the work experience or the education & certifications portion of the application process in our recruiting system.
You only need to upload the requested documentation.
) What can you expect from us in return for your hard work? Look here to see the additional benefits! They include:
o Work/life Balance o Health Coverage o Retirement plans o Paid Vacation and Sick Leave and Holidays o And more Public Service Loan Forgiveness (PSLF) - Employment with the State of Montana may qualify you to receive student loan forgiveness under the PSLF.
Other important information to be aware of.
This position requires the successful completion of a criminal background check.
Only online applications are accepted.
By applying online, you are able to receive updates and monitor the status of your application.
Applicant Pool Statement:
If another department vacancy occurs in this job title within six months, the same applicant pool may be used for the selection.
Training Assignment:
Not Applicable Salary:
$ 62,000.
00 - 70,500.
00 Yearly Telework Eligibility:
Telework Eligible (Full-time telework is not available.
Telework schedule must be supervisor approved.
) Benefits Package Eligibility:
Health Insurance, Paid Leave & Holidays, Retirement Plan Number of Openings:
1 Employee Status:
Regular Schedule:
Full-Time Job Type:
Standard Shift:
Day Job Travel:
No Primary Location:
Helena Agency:
Department of Administration Union:
000 - None Posting Date:
Mar 22, 2024, 11:
41:
53 AM Closing Date (based on your computer's timezone):
Apr 15, 2024, 12:
59:
00 AM Required Application Materials:
Cover Letter, Resume Contact Name:
Shannon Voss Contact Email:
email protected Contact Phone:
406-444-5583.
Estimated Salary: $20 to $28 per hour based on qualifications.
|
|
 | |
