Call Center Customer Service Representative
QSS Corp QSS Corp Helena, MT Helena, MT Contract Contract Estimated:
$30.
5K - $38.
6K a year Estimated:
$30.
5K - $38.
6K a year 5 days ago 5 days ago 5 days ago Job Title:
Call Center Customer Service Representative Location:
Helena, MT 59601 Duration:
Contract Description:
Using a computerized system, responds to customer inquiries in a call center environment.
Responds to telephone inquiries and complaints using standard scripts and procedures.
Gathers information, assesses customer needs, research/resolves inquiries and logs customer calls.
Provides clear and concise information about the status of a claim or Medicaid member Enrolls/un-enrolls clients, and if applicable everyone on the case by phone or paperwork with a provider.
Acts as an advocate for the Medicaid client or Provider.
Educates clients about managed care access, rights and benefits through outreach scripts.
Check voicemail and Fax routers.
Complete required assigned training.
Track daily task for quality review.
All other duties as assigned.
Required Skills:
Outgoing and energetic attitude Ability to communicate clearly and confidently Ability to multi-task Ability to analyze new situations and apply problem-solving skills Ability to relate to the customer Ability to remain calm under pressure Ability to adapt to and incorporate new technologies Ability to learn from past mistakes (and Successes!) Ability to manage time effectively General conversational ability and call control Attention to detail Grammar and spelling accuracy Suggested Skills:
One-year medical insurance or medical office experience Hours:
normally 8-5, M-F, Limited overtime may be required to meet contractual obligations.
Job Type:
Contract Work setting:
In-person Work Location:
In person Required Skills:
.
Estimated Salary: $20 to $28 per hour based on qualifications.
$30.
5K - $38.
6K a year Estimated:
$30.
5K - $38.
6K a year 5 days ago 5 days ago 5 days ago Job Title:
Call Center Customer Service Representative Location:
Helena, MT 59601 Duration:
Contract Description:
Using a computerized system, responds to customer inquiries in a call center environment.
Responds to telephone inquiries and complaints using standard scripts and procedures.
Gathers information, assesses customer needs, research/resolves inquiries and logs customer calls.
Provides clear and concise information about the status of a claim or Medicaid member Enrolls/un-enrolls clients, and if applicable everyone on the case by phone or paperwork with a provider.
Acts as an advocate for the Medicaid client or Provider.
Educates clients about managed care access, rights and benefits through outreach scripts.
Check voicemail and Fax routers.
Complete required assigned training.
Track daily task for quality review.
All other duties as assigned.
Required Skills:
Outgoing and energetic attitude Ability to communicate clearly and confidently Ability to multi-task Ability to analyze new situations and apply problem-solving skills Ability to relate to the customer Ability to remain calm under pressure Ability to adapt to and incorporate new technologies Ability to learn from past mistakes (and Successes!) Ability to manage time effectively General conversational ability and call control Attention to detail Grammar and spelling accuracy Suggested Skills:
One-year medical insurance or medical office experience Hours:
normally 8-5, M-F, Limited overtime may be required to meet contractual obligations.
Job Type:
Contract Work setting:
In-person Work Location:
In person Required Skills:
.
Estimated Salary: $20 to $28 per hour based on qualifications.
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