Customer Service Representative
Helena, MT Helena, MT Full-time Full-time $15 an hour $15 an hour Customer Service Representative - (23142112) The Montana Lottery is a Helena-based State agency.
We have been in the business of creating fun and entertainment for more than 35 years.
Our brand is built on a foundation of creativity with a flair for innovation, which translates to a wide range of unique product offerings.
Since our inception in 1987, we have transferred millions of dollars to the benefit of our neighbors in the great state of Montana.
Our culture at the Lottery is one of openness, inclusiveness, and thriving on great ideas.
Sound like fun? It is! Every day brings new opportunities, thoughtful insights, and challenges we collectively solve as a team.
If this sounds like something you want to be a part of, we would love to hear more about what you can bring to the table.
What is this career opportunity? The Customer Service Representative & Administrative Assistant has a front-row seat to the fun of playing--and the excitement of winning--the Montana Lottery.
You'll get to interact directly with our players and provide them with outstanding customer service as they enjoy our games and if they're lucky, become Montana's next big winner.
Have you ever seen the look on someone's face after they've won a million dollars? It's priceless! Customer service may include helping them learn how to play, sharing information about promotions, and guiding them through any challenges with using our website, mobile app, and Player's Club.
If there's one thing you can expect, it's that no two days will be the same.
You'll also get to work internally with our talented staff by providing administrative support across the agency.
Work with accountants, information technology staff, marketers, security investigators, and more as everyone works together to fulfill the Lottery's mission of maximizing revenue for important state programs.
By the way, Lottery proceeds benefits the state's General Fund as well as STEM Scholarships for science, technology, engineering, math, and health care students in Montana! Necessary competencies for your first week at the Lottery Excellent interpersonal communication skills Ability to research and share information from various sources Ability to learn a variety of games and systems to explain to customers Ability to maintain an awareness of active promotions, new games, and game changes Effective computer and office equipment skills These abilities are typically acquired by earning a high school diploma or by having experience in a position like what we are seeking.
Alternate combinations of education and experience will be considered on a case-by-case basis.
Does this sound like you? If you feel you have what it takes to be successful in this position, tell us why you're interested and provide an outline of your qualifications for this position in your cover letter.
Submit your resume, cover letter, and three professional business references.
References will not be contacted unless you are selected to be a top candidate following interviews.
(Please Note:
You do not need to complete the work experience or the education & certifications portion of the application process in our recruiting system.
You only need to upload the requested documentation.
) This position requires the successful completion of a background investigation and credit check.
This investigation may continue into the time period after you have begun your employment.
If the results of the investigation are, in the opinion of the Montana Lottery, not favorable, employment will not continue.
Applicant Pool Statement:
If another department vacancy occurs in this job title within six months, the same applicant pool may be used for the selection.
Training Assignment:
This agency may use a training assignment.
Employees in training assignments may be paid below the base pay established by the agency pay rules.
Conditions of the training assignment will be stated in writing at the time of hire.
Salary:
$ 15.
00 - 15.
00 Hourly Telework Eligibility:
Not Telework Eligible Benefits Package Eligibility:
Health Insurance, Paid Leave & Holidays, Retirement Plan Number of Openings:
1 Employee Status:
Regular Schedule:
Full-Time Shift:
Day Job Travel:
No Primary Location:
Helena Agency:
Department of Administration Union:
Montana Federation of Public Employees Posting Date:
Jul 18, 2023, 9:
25:
58 AM Closing Date (based on your computer's timezone):
Ongoing Required Application Materials:
Cover Letter, Resume Contact Name:
Lindsey Trenary Contact Email:
email protected Contact Phone:
406.
444.
4620.
Estimated Salary: $20 to $28 per hour based on qualifications.
We have been in the business of creating fun and entertainment for more than 35 years.
Our brand is built on a foundation of creativity with a flair for innovation, which translates to a wide range of unique product offerings.
Since our inception in 1987, we have transferred millions of dollars to the benefit of our neighbors in the great state of Montana.
Our culture at the Lottery is one of openness, inclusiveness, and thriving on great ideas.
Sound like fun? It is! Every day brings new opportunities, thoughtful insights, and challenges we collectively solve as a team.
If this sounds like something you want to be a part of, we would love to hear more about what you can bring to the table.
What is this career opportunity? The Customer Service Representative & Administrative Assistant has a front-row seat to the fun of playing--and the excitement of winning--the Montana Lottery.
You'll get to interact directly with our players and provide them with outstanding customer service as they enjoy our games and if they're lucky, become Montana's next big winner.
Have you ever seen the look on someone's face after they've won a million dollars? It's priceless! Customer service may include helping them learn how to play, sharing information about promotions, and guiding them through any challenges with using our website, mobile app, and Player's Club.
If there's one thing you can expect, it's that no two days will be the same.
You'll also get to work internally with our talented staff by providing administrative support across the agency.
Work with accountants, information technology staff, marketers, security investigators, and more as everyone works together to fulfill the Lottery's mission of maximizing revenue for important state programs.
By the way, Lottery proceeds benefits the state's General Fund as well as STEM Scholarships for science, technology, engineering, math, and health care students in Montana! Necessary competencies for your first week at the Lottery Excellent interpersonal communication skills Ability to research and share information from various sources Ability to learn a variety of games and systems to explain to customers Ability to maintain an awareness of active promotions, new games, and game changes Effective computer and office equipment skills These abilities are typically acquired by earning a high school diploma or by having experience in a position like what we are seeking.
Alternate combinations of education and experience will be considered on a case-by-case basis.
Does this sound like you? If you feel you have what it takes to be successful in this position, tell us why you're interested and provide an outline of your qualifications for this position in your cover letter.
Submit your resume, cover letter, and three professional business references.
References will not be contacted unless you are selected to be a top candidate following interviews.
(Please Note:
You do not need to complete the work experience or the education & certifications portion of the application process in our recruiting system.
You only need to upload the requested documentation.
) This position requires the successful completion of a background investigation and credit check.
This investigation may continue into the time period after you have begun your employment.
If the results of the investigation are, in the opinion of the Montana Lottery, not favorable, employment will not continue.
Applicant Pool Statement:
If another department vacancy occurs in this job title within six months, the same applicant pool may be used for the selection.
Training Assignment:
This agency may use a training assignment.
Employees in training assignments may be paid below the base pay established by the agency pay rules.
Conditions of the training assignment will be stated in writing at the time of hire.
Salary:
$ 15.
00 - 15.
00 Hourly Telework Eligibility:
Not Telework Eligible Benefits Package Eligibility:
Health Insurance, Paid Leave & Holidays, Retirement Plan Number of Openings:
1 Employee Status:
Regular Schedule:
Full-Time Shift:
Day Job Travel:
No Primary Location:
Helena Agency:
Department of Administration Union:
Montana Federation of Public Employees Posting Date:
Jul 18, 2023, 9:
25:
58 AM Closing Date (based on your computer's timezone):
Ongoing Required Application Materials:
Cover Letter, Resume Contact Name:
Lindsey Trenary Contact Email:
email protected Contact Phone:
406.
444.
4620.
Estimated Salary: $20 to $28 per hour based on qualifications.
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