Renewal Support Specialist
Job Title:
Renewal Support SpecialistJob DescriptionConcentrix Catalyst is the experience design and engineering team of Concentrix, a leading global solutions company that reimagines everything CX through strategy, talent and technology.
We combine human-centered design, powerful data and strong tech to accelerate CX transformation at scale.
The Catalyst Team is seeking a Renewal Support Specialist to join our full-time team as full-time employee.
Responsibilities:
Improve Partner behavior on Intent Capture (NEW vs.
RENEW)
Improve Organic Renewals through CCW-R and SUB UI through partner enablement.
Support Partners to identify the right renewal reference during Quoting.
Validating ATRs, Renewal References, and requesting correction of invalid data
Create Quotes & attach Quotes to Optys
Notifying Renewal Managers when CCW-R/SUB-UI were not used for renewals by Partners.
Support top iACV and attrition deals.
Qualifications:
2
years of business experience
Advanced Excel skills using Pivot Tables, vLook-ups and Macros
Strong verbal and written communication skills#ConcentrixCatalystLocation:
USA, NC, Work-at-HomeLanguage Requirements:
Time Type:
If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (https:
//www.
concentrix.
com/resource/job-applicant-privacy-notice-for-california-residents/) />Concentrix is an Equal Opportunity/Affirmative Action Employer including Disabled/Vets.
For more information regarding your EEO rights as an applicant, please visit the following websites:
English ( https:
//www.
eeoc.
gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.
12.
pdf) />Spanish ( https:
//www.
eeoc.
gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRightsSp6.
12.
pdf) />To request a reasonable accommodation please click here ( https:
//jobs.
concentrix.
com/global/en/reasonable-accomodation).
If you wish to review the Affirmative Action Plan, please click here ( https:
//jobs.
concentrix.
com/global/en/affirmative-action).
Recommended Skills Communication Macros Microsoft Excel Pivot Table Estimated Salary: $20 to $28 per hour based on qualifications.
Renewal Support SpecialistJob DescriptionConcentrix Catalyst is the experience design and engineering team of Concentrix, a leading global solutions company that reimagines everything CX through strategy, talent and technology.
We combine human-centered design, powerful data and strong tech to accelerate CX transformation at scale.
The Catalyst Team is seeking a Renewal Support Specialist to join our full-time team as full-time employee.
Responsibilities:
Improve Partner behavior on Intent Capture (NEW vs.
RENEW)
Improve Organic Renewals through CCW-R and SUB UI through partner enablement.
Support Partners to identify the right renewal reference during Quoting.
Validating ATRs, Renewal References, and requesting correction of invalid data
Create Quotes & attach Quotes to Optys
Notifying Renewal Managers when CCW-R/SUB-UI were not used for renewals by Partners.
Support top iACV and attrition deals.
Qualifications:
2
years of business experience
Advanced Excel skills using Pivot Tables, vLook-ups and Macros
Strong verbal and written communication skills#ConcentrixCatalystLocation:
USA, NC, Work-at-HomeLanguage Requirements:
Time Type:
If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (https:
//www.
concentrix.
com/resource/job-applicant-privacy-notice-for-california-residents/) />Concentrix is an Equal Opportunity/Affirmative Action Employer including Disabled/Vets.
For more information regarding your EEO rights as an applicant, please visit the following websites:
English ( https:
//www.
eeoc.
gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.
12.
pdf) />Spanish ( https:
//www.
eeoc.
gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRightsSp6.
12.
pdf) />To request a reasonable accommodation please click here ( https:
//jobs.
concentrix.
com/global/en/reasonable-accomodation).
If you wish to review the Affirmative Action Plan, please click here ( https:
//jobs.
concentrix.
com/global/en/affirmative-action).
Recommended Skills Communication Macros Microsoft Excel Pivot Table Estimated Salary: $20 to $28 per hour based on qualifications.
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