Customer Care Specialist/Call Center - Healthcare Coverage
A2Z Staffing Solutions/Adroit Employment Resources A2Z Staffing Solutions/Adroit Employment Resources Helena, MT Helena, MT Full-time Contract Full-time Contract $15.
50 - $17.
00 an hour $15.
50 - $17.
00 an hour 17 hours ago 17 hours ago 17 hours ago Are you an experienced professional with a background in assisting members with their healthcare coverage inquiries? Are you seeking a career opportunity that offers growth and stability? Look no further! Join our global company with a local presence in Helena as a Customer Care Specialist and take your career to new heights.
As a Customer Care Specialist, you will play a crucial role in our call center, providing exceptional support to members with their healthcare coverage inquiries.
Your direct work experience and in-depth knowledge of healthcare coverage will be invaluable in delivering outstanding service.
This is a remarkable chance to be part of a global organization while enjoying the benefits of working locally in Helena, with the potential for permanent employment.
What you'll do:
Responds to telephone inquiries and complaints using standard scripts and procedures.
Gathers information, assesses customer needs, researches/resolves inquiries and logs customer calls.
Provides clear and concise information about the status of a claim or Medicaid member Enrolls/un-enrolls clients, and if applicable everyone on the case by phone or paperwork with a provider.
Acts as an advocate for the Medicaid client or Provider.
Educates clients about managed care access, rights and benefits through outreach scripts.
Check voicemail and Fax routers.
Complete required assigned training.
Track daily task for quality review.
All other duties as assigned.
What they're looking for:
One year of medical insurance or medical office experience.
High school diploma or equivalent.
Outgoing and energetic attitude Ability to communicate clearly and confidently Ability to multi-task Ability to analyze new situations and apply problem-solving skills Ability to relate to the customer Ability to remain calm under pressure Ability to adapt to and incorporate new technologies Ability to learn from past mistakes (and successes!) Ability to manage time effectively General conversational ability and call control Attention to detail Grammar and spelling accuracy Enjoy a collaborative and supportive work environment that values teamwork, growth, and excellence by applying today! What you'll get:
Weekly pay! Starting wage of $15.
50/hr up to $17/hr DOE Weekends off.
Opportunity for advancement and permanent employment! Job Types:
Full-time, Contract Pay:
$15.
50 - $17.
00 per hour Schedule:
8 hour shift Monday to Friday COVID-19 considerations:
Mask wear at client's discretion and policy Ability to commute/relocate:
Helena, MT:
Reliably commute or planning to relocate before starting work (Required) Education:
High school or equivalent (Required)
Experience:
Medical insurance or Medical office:
1 year (Required) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
50 - $17.
00 an hour $15.
50 - $17.
00 an hour 17 hours ago 17 hours ago 17 hours ago Are you an experienced professional with a background in assisting members with their healthcare coverage inquiries? Are you seeking a career opportunity that offers growth and stability? Look no further! Join our global company with a local presence in Helena as a Customer Care Specialist and take your career to new heights.
As a Customer Care Specialist, you will play a crucial role in our call center, providing exceptional support to members with their healthcare coverage inquiries.
Your direct work experience and in-depth knowledge of healthcare coverage will be invaluable in delivering outstanding service.
This is a remarkable chance to be part of a global organization while enjoying the benefits of working locally in Helena, with the potential for permanent employment.
What you'll do:
Responds to telephone inquiries and complaints using standard scripts and procedures.
Gathers information, assesses customer needs, researches/resolves inquiries and logs customer calls.
Provides clear and concise information about the status of a claim or Medicaid member Enrolls/un-enrolls clients, and if applicable everyone on the case by phone or paperwork with a provider.
Acts as an advocate for the Medicaid client or Provider.
Educates clients about managed care access, rights and benefits through outreach scripts.
Check voicemail and Fax routers.
Complete required assigned training.
Track daily task for quality review.
All other duties as assigned.
What they're looking for:
One year of medical insurance or medical office experience.
High school diploma or equivalent.
Outgoing and energetic attitude Ability to communicate clearly and confidently Ability to multi-task Ability to analyze new situations and apply problem-solving skills Ability to relate to the customer Ability to remain calm under pressure Ability to adapt to and incorporate new technologies Ability to learn from past mistakes (and successes!) Ability to manage time effectively General conversational ability and call control Attention to detail Grammar and spelling accuracy Enjoy a collaborative and supportive work environment that values teamwork, growth, and excellence by applying today! What you'll get:
Weekly pay! Starting wage of $15.
50/hr up to $17/hr DOE Weekends off.
Opportunity for advancement and permanent employment! Job Types:
Full-time, Contract Pay:
$15.
50 - $17.
00 per hour Schedule:
8 hour shift Monday to Friday COVID-19 considerations:
Mask wear at client's discretion and policy Ability to commute/relocate:
Helena, MT:
Reliably commute or planning to relocate before starting work (Required) Education:
High school or equivalent (Required)
Experience:
Medical insurance or Medical office:
1 year (Required) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
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