Temporary Customer Care Specialist/Call Center - Healthcare Coverage
A2Z Staffing Solutions/Adroit Employment Resources A2Z Staffing Solutions/Adroit Employment Resources Helena, MT Helena, MT Temporary Full-time Temporary Full-time From $15.
50 an hour From $15.
50 an hour 6 days ago 6 days ago 6 days ago Are you a compassionate and empathetic individual who thrives on providing exceptional customer service? Are you a skilled communicator with the ability to handle challenging situations with professionalism and grace? If so, we have an exciting opportunity for you to join our team as a Temporary Customer Care Specialist/Call Center Representative for a four-month contract from August to November.
As a Customer Care Specialist, you will play a crucial role in our call center, providing exceptional support to members with their healthcare coverage inquiries.
Your direct work experience and in-depth knowledge of healthcare coverage will be invaluable in delivering outstanding service.
This is a remarkable chance to be part of a global organization while enjoying the benefits of working locally in Helena, with the potential for permanent employment.
What you'll do:
Provide exceptional customer service by addressing customer inquiries, resolving issues, and providing accurate information about our products/services.
Listen attentively to customer concerns, investigate issues, and provide effective solutions.
Provide clear and concise information about the status of a claim or Medicaid member.
Enroll/un-enroll clients, and if applicable everyone on the case by phone or paperwork with a provider.
Educate clients about managed care access, rights, and benefits through outreach scripts.
Build rapport and positive relationships with customers through empathetic and personalized interactions.
What they're looking for:
High school diploma or equivalent.
Proven customer service experience, preferably in a call center or customer care setting.
Empathy and patience in dealing with customer concerns and complaints.
Strong problem-solving and decision-making skills.
Ability to think quickly and provide effective solutions.
Ability to adapt to changing priorities, handle stressful situations, and work well under pressure.
One year of medical insurance or medical office experience is a huge PLUS! Enjoy a collaborative and supportive work environment that values teamwork, growth, and excellence by applying today! What you'll get:
Weekly pay! Starting wage of $15.
50/hr Weekends off.
Job Types:
Full-time, Temporary Pay:
From $15.
50 per hour Schedule:
8 hour shift Monday to Friday COVID-19 considerations:
Mask wear at client's discretion and policy Ability to commute/relocate:
Helena, MT:
Reliably commute or planning to relocate before starting work (Required) Education:
High school or equivalent (Required)
Experience:
Customer service:
1 year (Preferred) office work:
1 year (Required) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
50 an hour From $15.
50 an hour 6 days ago 6 days ago 6 days ago Are you a compassionate and empathetic individual who thrives on providing exceptional customer service? Are you a skilled communicator with the ability to handle challenging situations with professionalism and grace? If so, we have an exciting opportunity for you to join our team as a Temporary Customer Care Specialist/Call Center Representative for a four-month contract from August to November.
As a Customer Care Specialist, you will play a crucial role in our call center, providing exceptional support to members with their healthcare coverage inquiries.
Your direct work experience and in-depth knowledge of healthcare coverage will be invaluable in delivering outstanding service.
This is a remarkable chance to be part of a global organization while enjoying the benefits of working locally in Helena, with the potential for permanent employment.
What you'll do:
Provide exceptional customer service by addressing customer inquiries, resolving issues, and providing accurate information about our products/services.
Listen attentively to customer concerns, investigate issues, and provide effective solutions.
Provide clear and concise information about the status of a claim or Medicaid member.
Enroll/un-enroll clients, and if applicable everyone on the case by phone or paperwork with a provider.
Educate clients about managed care access, rights, and benefits through outreach scripts.
Build rapport and positive relationships with customers through empathetic and personalized interactions.
What they're looking for:
High school diploma or equivalent.
Proven customer service experience, preferably in a call center or customer care setting.
Empathy and patience in dealing with customer concerns and complaints.
Strong problem-solving and decision-making skills.
Ability to think quickly and provide effective solutions.
Ability to adapt to changing priorities, handle stressful situations, and work well under pressure.
One year of medical insurance or medical office experience is a huge PLUS! Enjoy a collaborative and supportive work environment that values teamwork, growth, and excellence by applying today! What you'll get:
Weekly pay! Starting wage of $15.
50/hr Weekends off.
Job Types:
Full-time, Temporary Pay:
From $15.
50 per hour Schedule:
8 hour shift Monday to Friday COVID-19 considerations:
Mask wear at client's discretion and policy Ability to commute/relocate:
Helena, MT:
Reliably commute or planning to relocate before starting work (Required) Education:
High school or equivalent (Required)
Experience:
Customer service:
1 year (Preferred) office work:
1 year (Required) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
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