Operations Coordinator
Montana Nonprofit Association Montana Nonprofit Association Helena, MT Helena, MT Full-time Full-time $45,000 - $48,000 a year $45,000 - $48,000 a year 21 hours ago 21 hours ago 21 hours ago Work 32 hours per week (Fridays off!) with full-time pay About us Montana Nonprofit Association (MNA) believes Montana's vitality and livability depend on a thriving nonprofit sector.
We are creating a future where nonprofits are recognized and celebrated, have the resources needed to fulfill their missions, and are strategically connected with one another and with partners in business and government.
MNA is a membership organization founded in 2001 to promote a strong nonprofit sector in Montana.
MNA achieves its mission through advocacy and public policy, access to affordable products and services, organizational development and training, research and information sharing, and network building.
Representing the richness and diversity of Montana's charitable nonprofit community, MNA's 700
nonprofit members address a broad array of missions, represent communities across the state, and range in size from the smallest all-volunteer nonprofits to the largest organizations in Montana.
Our mission is to provide leadership for Montana's nonprofit sector and partner with charitable nonprofits to promote a sustainable, networked, and influential sector.
Position Overview The MNA Operations Coordinator is a customer service and team-oriented person who often serves as the face of MNA, providing crucial support to MNA members and staff.
This position is responsible for all aspects of office management, administrative & program support, event management, member and program-related support activities, internal operations, limited accounting support, and data collection and analysis.
The position requires superb organizational skills, excellent self-motivation, attention to detail every day, and someone who enjoys problem solving and helping others succeed.
This position will emphasize building and supporting a positive internal culture at MNA and building and supporting an external reputation for exceptional responsiveness and professionalism.
This position reports to MNA's Associate Director and works closely with all members of the team.
This is a full-time non-exempt position scheduled for 32-hours per week with a starting salary between $45,000 and $48,000.
Work can be completed flexibly, including from home and office, with attendance periodically required at events.
Consistent presence and responsiveness via phone, email, and in the office is required.
Some projects can be completed on a flexible, nontraditional time frame while others require being present during office or event hours.
Travel may be required to events up to five times/year.
Primary Functions &
Responsibilities:
Member/Customer Service, Management and Outreach:
Engagements with MNA members and the general public is professional, responsive, appropriate, and in furtherance of the mission.
Lead customer service for the team, often the first point of contact for the public, respond to and direct outside information inquiries (TA's) to the team.
Assist with MNA's Customer Relations Management (CRM) system, including membership and donation data entry, workflow development and management, events, etc.
Coordinate event logistics, including venue selection and scheduling, catering, set-up/tear down, and serving as lead contact during events.
Assist with platform and digital event registration management, including maintaining registration data and facilitating electronic communication with registrants.
Assist with MNA external publications, including data collection and analysis, design, copy, and contractor management.
Internal Operations and Board of Directors Support:
The MNA team and Board have what they need to make timely decisions and execute the mission of the organization.
Manage the internal performance management process, ensuring that program dashboards are updated and available according to the team schedule.
Consistently organize and maintain office systems, operations and procedures.
Maintain office calendar, schedule staff meetings, and coordinate miscellaneous office events Manage file systems, digital needs (phone, internet, computers, etc.
), and ensure data security Light office maintenance (plant watering, office tidiness, water cooler, etc.
), supply ordering, errands, etc.
Maintain and order office equipment, computers, and supplies; assist with light IT questions Collect and distribute the mail Receive and record deposits, coordinate record keeping with membership and bookkeeping, take prepared deposits to the bank, and help track receivables/payables Executive support:
manage executive schedules, calendars, appointments, travel, and expense submissions Board support:
scheduling board and committee meetings, meeting minutes, board communication, and committee support.
Participate as a full member of the team in staff meetings and taking on additional projects as needed to support the functioning of the team Promote a warm office culture, including recognizing and celebrating team birthdays, anniversaries, work anniversaries, and other significant life events.
Provide assistance collecting and analyzing registration and event data.
Work Approach To be successful, this position should be approached with:
Consistency:
Reliably complete work and be present within designated timeframes, provide timely responses to member calls, emails, and messages, manage expectations of team members and members to provide a professional and responsive approach to member outreach and technical assistance.
Communication:
Regularly communicate across the team to share information and problem-solve.
Collaboration:
Proactively collaborate across the team to support program activities and member engagement.
Conscientiousness:
Maintain data and systems with an eye to detail and an understanding of how systems and processes impact different audiences, including audiences of various ages, genders, races, backgrounds, membership status, backgrounds, and beliefs.
Compensation Information:
The MNA team typically works a 32-hr work week, with Fridays off.
There are months in the year, including September, where we move up to a 40-hour week.
32 Hrs/Week with flexibility Overtime pay for hours worked above 40 in a week.
Benefits include:
Employer-paid health insurance Matching retirement contributions Health Savings Account contributions Generous paid and sick leave Working Remotely:
MNA offers employees some flexibility in work location, but as the operations coordinator is crucial to the functioning of the office, this position will work primarily in the office in Helena, Montana.
Job Type:
Full-time Pay:
$45,000.
00 - $48,000.
00 per year
Benefits:
401(k) 401(k) matching Dental insurance Flexible schedule Health insurance Health savings account Life insurance Paid time off Parental leave Retirement plan Schedule:
Day shift Ability to commute/relocate:
Helena, MT 59601:
Reliably commute or planning to relocate before starting work (Preferred)
Experience:
Customer service:
1 year (Preferred) Work Location:
Hybrid remote in Helena, MT 59601.
Estimated Salary: $20 to $28 per hour based on qualifications.
We are creating a future where nonprofits are recognized and celebrated, have the resources needed to fulfill their missions, and are strategically connected with one another and with partners in business and government.
MNA is a membership organization founded in 2001 to promote a strong nonprofit sector in Montana.
MNA achieves its mission through advocacy and public policy, access to affordable products and services, organizational development and training, research and information sharing, and network building.
Representing the richness and diversity of Montana's charitable nonprofit community, MNA's 700
nonprofit members address a broad array of missions, represent communities across the state, and range in size from the smallest all-volunteer nonprofits to the largest organizations in Montana.
Our mission is to provide leadership for Montana's nonprofit sector and partner with charitable nonprofits to promote a sustainable, networked, and influential sector.
Position Overview The MNA Operations Coordinator is a customer service and team-oriented person who often serves as the face of MNA, providing crucial support to MNA members and staff.
This position is responsible for all aspects of office management, administrative & program support, event management, member and program-related support activities, internal operations, limited accounting support, and data collection and analysis.
The position requires superb organizational skills, excellent self-motivation, attention to detail every day, and someone who enjoys problem solving and helping others succeed.
This position will emphasize building and supporting a positive internal culture at MNA and building and supporting an external reputation for exceptional responsiveness and professionalism.
This position reports to MNA's Associate Director and works closely with all members of the team.
This is a full-time non-exempt position scheduled for 32-hours per week with a starting salary between $45,000 and $48,000.
Work can be completed flexibly, including from home and office, with attendance periodically required at events.
Consistent presence and responsiveness via phone, email, and in the office is required.
Some projects can be completed on a flexible, nontraditional time frame while others require being present during office or event hours.
Travel may be required to events up to five times/year.
Primary Functions &
Responsibilities:
Member/Customer Service, Management and Outreach:
Engagements with MNA members and the general public is professional, responsive, appropriate, and in furtherance of the mission.
Lead customer service for the team, often the first point of contact for the public, respond to and direct outside information inquiries (TA's) to the team.
Assist with MNA's Customer Relations Management (CRM) system, including membership and donation data entry, workflow development and management, events, etc.
Coordinate event logistics, including venue selection and scheduling, catering, set-up/tear down, and serving as lead contact during events.
Assist with platform and digital event registration management, including maintaining registration data and facilitating electronic communication with registrants.
Assist with MNA external publications, including data collection and analysis, design, copy, and contractor management.
Internal Operations and Board of Directors Support:
The MNA team and Board have what they need to make timely decisions and execute the mission of the organization.
Manage the internal performance management process, ensuring that program dashboards are updated and available according to the team schedule.
Consistently organize and maintain office systems, operations and procedures.
Maintain office calendar, schedule staff meetings, and coordinate miscellaneous office events Manage file systems, digital needs (phone, internet, computers, etc.
), and ensure data security Light office maintenance (plant watering, office tidiness, water cooler, etc.
), supply ordering, errands, etc.
Maintain and order office equipment, computers, and supplies; assist with light IT questions Collect and distribute the mail Receive and record deposits, coordinate record keeping with membership and bookkeeping, take prepared deposits to the bank, and help track receivables/payables Executive support:
manage executive schedules, calendars, appointments, travel, and expense submissions Board support:
scheduling board and committee meetings, meeting minutes, board communication, and committee support.
Participate as a full member of the team in staff meetings and taking on additional projects as needed to support the functioning of the team Promote a warm office culture, including recognizing and celebrating team birthdays, anniversaries, work anniversaries, and other significant life events.
Provide assistance collecting and analyzing registration and event data.
Work Approach To be successful, this position should be approached with:
Consistency:
Reliably complete work and be present within designated timeframes, provide timely responses to member calls, emails, and messages, manage expectations of team members and members to provide a professional and responsive approach to member outreach and technical assistance.
Communication:
Regularly communicate across the team to share information and problem-solve.
Collaboration:
Proactively collaborate across the team to support program activities and member engagement.
Conscientiousness:
Maintain data and systems with an eye to detail and an understanding of how systems and processes impact different audiences, including audiences of various ages, genders, races, backgrounds, membership status, backgrounds, and beliefs.
Compensation Information:
The MNA team typically works a 32-hr work week, with Fridays off.
There are months in the year, including September, where we move up to a 40-hour week.
32 Hrs/Week with flexibility Overtime pay for hours worked above 40 in a week.
Benefits include:
Employer-paid health insurance Matching retirement contributions Health Savings Account contributions Generous paid and sick leave Working Remotely:
MNA offers employees some flexibility in work location, but as the operations coordinator is crucial to the functioning of the office, this position will work primarily in the office in Helena, Montana.
Job Type:
Full-time Pay:
$45,000.
00 - $48,000.
00 per year
Benefits:
401(k) 401(k) matching Dental insurance Flexible schedule Health insurance Health savings account Life insurance Paid time off Parental leave Retirement plan Schedule:
Day shift Ability to commute/relocate:
Helena, MT 59601:
Reliably commute or planning to relocate before starting work (Preferred)
Experience:
Customer service:
1 year (Preferred) Work Location:
Hybrid remote in Helena, MT 59601.
Estimated Salary: $20 to $28 per hour based on qualifications.
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