Associate Client Manager - Business Insurance
The Job:
Marsh McLennan Agency's Business Insurance team is looking for a passionate and people-oriented customer service professional to develop, implement and deliver outstanding insurance and risk management customer service to our clientsIf you're new to the world of insurance or customer service, this position provides an excellent opportunity for you to sharpen your skills and develop in your career at MMAWe've created a promising career path with opportunities to move up the ladder and specialize in high-level client service and industry focuses as you move forward.We will give you access to mentorship, training, resources, and development to ensure your success but you will need to supply the drive and desire to be an MMA professionalOur ideal candidate is hungry, humble and smart- they don't stop short of excellence and are driven to do what's best for their clients, colleagues, and communities.What You'll Be Doing:
Work with customers and carriers to handle incoming service requests.Manage new and renewal insurance marketing:
including negotiating with carriers, preparing presentation and proposal materials, collecting customer information and ordering insurance policies from carriers.Account collaboration:
including negotiating with insurance carriers, preparing presentation and proposal materials, collecting customer information and ordering insurance policies from carriers.Update customer information:
keep accurate, up-to-date records on customers in our agency management system.Up sell & cross sell:
work with your colleagues to find and follow-through on up-sell and cross-sell opportunities.Customer service:
ensure that you and your designated sales and service team provide effective and efficient customer service.Plus (the fine print):
you'll follow organization policies and procedures, sales and service standards and established workflowsYou'll ensure quality control through proper file documentation and maintenanceYou'll maintain confidentiality and be an all-around awesome member of our team.Who We're Looking For:
You're a client service advocateYou're passionate about delivering an exceptional level of customer service and support.You're ready to throw all stereotypes of insurance out the window and love your job.You're smartYou understand business and people.You're good with people, even on the tough daysGood customer service is just part of who you are, and you love making people happy.You're a team playerYou maintain positive relationships with your colleagues--and you enjoy it.You're that person everyone can depend on--to pay attention to details, to make deadlines, to be accurate and complete when interacting with clients, colleagues and carriers.You love to learnYou're earnest about improving and pursuing professional development.You can adapt--because our industry changes constantly and so do the needs of our clientsYou're good at staying on your toes.You're ready for a meaningful changeNo more corporate vanilla structure for you(Yes, an insurance company really just said that.)You embrace our core values:
accountability, balance, excellence, integrity, respect and humanity.We know there are excellent candidates who might not check all of these boxesDon't be shyIf you're close, we'd be very interested in meeting you.The Perks:
We take pride in providing our colleagues with a competitive compensation package; we will honor all local and state salary thresholdsThe base pay offered will be determined on factors such as experience, skills, training, location, certifications, and educationAdditionally, this position may be eligible for performance-based incentives, annual profit sharing and a benefits package that includes paid paternity/maternity leave, medical leave, 401K savings and other wellbeing programsDecisions will be determined on a case-by-case basis.Who you are is who we are.We embrace a culture that celebrates and promotes the many backgrounds, heritages and perspectives of our colleagues and clientsWe are always seeking those with ethics, talent, and ambition who are interested in joining our client-focused teams.#MMANW%5362450% %%insurance%% Recommended Skills Attention To Detail Coaching And Mentoring Confidentiality Curiosity Customer Service Interpersonal Skills Apply to this job. Think you're the perfect candidate? Apply on company site $(document).ready( function() $(#ads-desktop-placeholder).html(
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n Estimated Salary: $20 to $28 per hour based on qualifications.
Marsh McLennan Agency's Business Insurance team is looking for a passionate and people-oriented customer service professional to develop, implement and deliver outstanding insurance and risk management customer service to our clientsIf you're new to the world of insurance or customer service, this position provides an excellent opportunity for you to sharpen your skills and develop in your career at MMAWe've created a promising career path with opportunities to move up the ladder and specialize in high-level client service and industry focuses as you move forward.We will give you access to mentorship, training, resources, and development to ensure your success but you will need to supply the drive and desire to be an MMA professionalOur ideal candidate is hungry, humble and smart- they don't stop short of excellence and are driven to do what's best for their clients, colleagues, and communities.What You'll Be Doing:
Work with customers and carriers to handle incoming service requests.Manage new and renewal insurance marketing:
including negotiating with carriers, preparing presentation and proposal materials, collecting customer information and ordering insurance policies from carriers.Account collaboration:
including negotiating with insurance carriers, preparing presentation and proposal materials, collecting customer information and ordering insurance policies from carriers.Update customer information:
keep accurate, up-to-date records on customers in our agency management system.Up sell & cross sell:
work with your colleagues to find and follow-through on up-sell and cross-sell opportunities.Customer service:
ensure that you and your designated sales and service team provide effective and efficient customer service.Plus (the fine print):
you'll follow organization policies and procedures, sales and service standards and established workflowsYou'll ensure quality control through proper file documentation and maintenanceYou'll maintain confidentiality and be an all-around awesome member of our team.Who We're Looking For:
You're a client service advocateYou're passionate about delivering an exceptional level of customer service and support.You're ready to throw all stereotypes of insurance out the window and love your job.You're smartYou understand business and people.You're good with people, even on the tough daysGood customer service is just part of who you are, and you love making people happy.You're a team playerYou maintain positive relationships with your colleagues--and you enjoy it.You're that person everyone can depend on--to pay attention to details, to make deadlines, to be accurate and complete when interacting with clients, colleagues and carriers.You love to learnYou're earnest about improving and pursuing professional development.You can adapt--because our industry changes constantly and so do the needs of our clientsYou're good at staying on your toes.You're ready for a meaningful changeNo more corporate vanilla structure for you(Yes, an insurance company really just said that.)You embrace our core values:
accountability, balance, excellence, integrity, respect and humanity.We know there are excellent candidates who might not check all of these boxesDon't be shyIf you're close, we'd be very interested in meeting you.The Perks:
We take pride in providing our colleagues with a competitive compensation package; we will honor all local and state salary thresholdsThe base pay offered will be determined on factors such as experience, skills, training, location, certifications, and educationAdditionally, this position may be eligible for performance-based incentives, annual profit sharing and a benefits package that includes paid paternity/maternity leave, medical leave, 401K savings and other wellbeing programsDecisions will be determined on a case-by-case basis.Who you are is who we are.We embrace a culture that celebrates and promotes the many backgrounds, heritages and perspectives of our colleagues and clientsWe are always seeking those with ethics, talent, and ambition who are interested in joining our client-focused teams.#MMANW%5362450% %%insurance%% Recommended Skills Attention To Detail Coaching And Mentoring Confidentiality Curiosity Customer Service Interpersonal Skills Apply to this job. Think you're the perfect candidate? Apply on company site $(document).ready( function() $(#ads-desktop-placeholder).html(
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n Estimated Salary: $20 to $28 per hour based on qualifications.
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